It’s Christmastime, a season when good cheer gets a lot of people to reach into their wallets and help out charities. Charitable organizations are constantly looking for ways to make it easier for people to donate — even Salvation Army kettles can now take credit cards — so giving people the ability to donate via [...]
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Would You Ever Willingly Ignore Insight Into Half Your Customers?
Our good friend Helen Keegan, as you may have guessed, is a woman. She also works in the mobile industry — and is an authority on mobile marketing, and a frequent speaker at industry events. But she wants to know why there aren’t more women up there with her, and singles out three upcoming events [...]
If Viacom Wants To See All Our YouTube Videos, Let ‘Em Have This One
A judge in a US federal court in New York has ordered Google to hand over the entire YouTube logging database, revealing the viewing habits and history of YouTube users. While I’m optimistic that this order will get reversed — as it violates the Video Privacy Protection Act and completely tramples individuals’ privacy solely because [...]
Today’s Lesson In Social Media: Sometimes, It’s Better To Keep Your Trap Shut
Updated: There’s a mess of inline updates to this story, provided by one Manny Ramon in the comments. Mr. Ramon says he was “SEOColumbus” on Twitter (though that account now looks to have been deleted), and that he provided “SEO expertise and tips” to a friend that worked on DSW.com, but otherwise has no connection [...]
Say It Ain’t So, T-Mobile — Stop Blocking Twitter
I’ve been a T-Mobile customer for several years now. I’ve always been happy with them — they offer good prices for their services, and their customer service has always been great (as I’ve written before. But I’m left reconsidering that this morning, as apparently T-Mobile has decided to block messages its users send to Twitter’s [...]
Happy Slapping Hits Panorama
It was ages ago that we were one of the first sources to identify Happy Slapping – back in January 2005, in fact. Since then, it’s grown from a tasteless prank – filming on a camera phone an unsuspecting victim’s reaction to being slapped on the cheek – to filming incredibly violent, illegal and unprovoked [...]
W3C Launches “Planet Mobile Web”
Rudy de Waele points out that the W3C’s Mobile Web Initiative has launched Planet Mobile Web, an aggregator of several blogs that discuss the mobile web. It’s an effort to increase communication and the community around the topic, as well as encourage conversations across different blogs. It’s a cool idea, and worth a look, particularly [...]
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TextAmerica in MASSIVE U-Turn
A couple of weeks ago I wrote quite a restrained post urging TextAmerica to have a rethink about their plans to delete their long-time customers’ free accounts and hence, peoples’ precious digital memories or
“It would be so easy to become victims of a very nasty hate campaign if they screw with people‚Äôs photos and memories.”
As [...]
When Things Go Wrong
UPDATE: Very funny video on the same lines here. Thanks, Mark.
Please forgive this slightly off-topic post, but I think it has important lessons for any organisation with customers, and is therefore worthy of consideration.
I came back from a week in Silicon Valley on Saturday morning, flying with Delta via Atlanta to Munich. A 5 hour [...]
Subway Wanker Gets Off
Dan Hoyt, the pervert that got busted by cameraphone for masturbating on the NYC subway got off in a different way this week — receiving just two years’ probation for the crime. Unsurprisingly, he confirms an earlier profile by again proving he’s a complete jackass:
Has he really changed?
I asked Hoyt an aching question. One [...]
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