MobHappy

Lots of companies over the years have thrived on undercutting incumbent operators’ prices for long-distance and international calls. Calling cards and callback systems are the two oldest and most common examples; VoIP is a more recent one. Lots of companies have targeted the mobile market as well, either just through marketing, or with products geared [...]

The title says it all, really: both T-Mobile and Sprint have announced they’ll begin prorating the early termination fees they charge customers who want out of their contracts before they expire, meaning the top four US operators now all have such policies. We’ve still got to wait for details, though, to make sure their prorating [...]

You have to admire a man who can squeeze “load of bollocks” twice into one interview, dishing out commonsense advice for his old operator colleagues. But Graeme Furguson, ex Head of Global Content Development at Vodafone and now Managing Director of Content at Picsel did exactly that in a recent interview with Paid Content. Picsel, [...]

Strand Consulting is one of the analysts who really get mobile, so it was interesting to read over at 160 Characters their take on the current 7 most overhyped mobile technologies. It’s also nice to see that their views are pretty much aligned with MobHappy’s – or should that be the other way around? Click [...]

Last week, I wrote about Sprint Nextel’s decision to fire 1,000 of its customers, who were using its call centre too much. It’s certainly one approach to customer care. I’m currently reading Allan Leighton’s book “On Leadership” and he tells a story about Dyson, the plucky little British company that took on and consistently wins [...]

Vodafone apparently plans to launch a user-generated video service at CeBIT in March, which will let users upload their own videos from their handsets, then pay them every time somebody else watches it. That sounds like a great idea… though 3 UK beat them to the punch more than a year ago with its quite [...]

When I was in Amsterdam a few weeks ago, I noted that the industry still manages to get hung up by small things, like shoddy SMS interconnects. Today, my T-Mobile bill arrived in the mail, bringing with it the inevitable feelings of regret that I actually bothered to use the phone while I was there. [...]

Hard as it may be to believe, it gets tiresome pointing out the myriad flaws of telcos and mobile operators sometimes. There are so many, and their approach to fixing them is like squeezing a balloon: push things down in one area, and they pop up in another. So, after a while, you start to [...]