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Advice to Operators
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Advice to Operators
The Pipe Is Only Dumb If You Make It That Way
01.14.08 | Permalink | 7 CommentsOver on GigaOM, Chetan Sharma has a guest column called The Operators vs. the Media Brands that’s well worth a read. He talks about how the two industries are converging, but how difficult it is for operators to become media companies, despite their comments to the contrary. The biggest point I took away from it [...]
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Advice to Operators, Community Power
Say It Ain’t So, T-Mobile — Stop Blocking Twitter
12.15.07 | Permalink | 2 CommentsI’ve been a T-Mobile customer for several years now. I’ve always been happy with them — they offer good prices for their services, and their customer service has always been great (as I’ve written before. But I’m left reconsidering that this morning, as apparently T-Mobile has decided to block messages its users send to Twitter’s [...]
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Advice to Operators
Another Glorious Example Of Customer Service
12.13.07 | Permalink | 2 CommentsA Canadian oil worker managed to run up an $85,000 phone bill with Bell Mobility after erroneously thinking he could use his handset, and its $10 unlimited internet plan, as modem for his computer. We’ve seen this sort of story before, dating back to Joi Ito’s GPRS roaming bill in 2004, and more recently with [...]
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Advice to Operators
Is All This Talk Of ‘Open’ Just Lip Service?
12.11.07 | Permalink | 2 CommentsOpen, open, open. It’s the buzzword of the moment in mobile, thanks to the likes of Google and Verizon. Operators are talking about how they’re open, how they want to foster innovation and new business models, and how they love openness and so on. But then pops up BusinessWeek with a story on how US [...]
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Advice to Operators
A Couple Of People Worth Listening To
11.19.07 | Permalink | Comments OffThere’s been some good stuff in the FT over the past few days, featuring some insights from the leaders of China Mobile and Vodafone — the world’s largest mobile operators by subscribers and by revenues, respectively.
First, from last week, China Mobile chairman Wang Jianzhou on changing business models. He says operators need to innovate and [...] -
Advice to Operators
VoIP Providers Continue To Try and Steal Mobile International Voice Revenues
Lots of companies over the years have thrived on undercutting incumbent operators’ prices for long-distance and international calls. Calling cards and callback systems are the two oldest and most common examples; VoIP is a more recent one. Lots of companies have targeted the mobile market as well, either just through marketing, or with products geared [...]
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Advice to Operators
About Damn Time
11.08.07 | Permalink | Comments OffThe title says it all, really: both T-Mobile and Sprint have announced they’ll begin prorating the early termination fees they charge customers who want out of their contracts before they expire, meaning the top four US operators now all have such policies. We’ve still got to wait for details, though, to make sure their prorating [...]
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Advice to Operators, Analysis, Mobile Operators
Vodafone Buys Into Nokia’s Services Strategy
11.07.07 | Permalink | Comments OffThis is A Big Deal: Vodafone will support Nokia’s Ovi services platform. Ovi is the umbrella brand over Nokia’s music store, new N-Gage platform, mapping services and other internet services it’s developing — and a brand that’s widely seen to conflict with operators’ own designs in the space. Vodafone’s support (following a similar announcement from [...]
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Advice to Operators
Graeme Furguson Talks Bollocks
10.04.07 | Permalink | 3 CommentsYou have to admire a man who can squeeze “load of bollocks” twice into one interview, dishing out commonsense advice for his old operator colleagues. But Graeme Furguson, ex Head of Global Content Development at Vodafone and now Managing Director of Content at Picsel did exactly that in a recent interview with Paid Content.
Picsel, I [...] -
Advice to Operators
Most Overhyped Mobile Tech
08.29.07 | Permalink | 9 CommentsStrand Consulting is one of the analysts who really get mobile, so it was interesting to read over at 160 Characters their take on the current 7 most overhyped mobile technologies. It’s also nice to see that their views are pretty much aligned with MobHappy’s - or should that be the other way around?
Click on [...]
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Russell Buckley and Carlo Longino on mobile technology.Email Russell at russell at mobhappy dot com
Email Carlo at carlo at mobhappy dot com
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