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Flat-Rate Data Is Good… Free-Rate Is Better

Vodafone UK upped the competitive stakes today when it announced that its pay monthly customers will now get 500 MB of mobile data free each month as a part of their tariff. That’s awesome, and it will be interesting to see what impact this has in the market and on mobile data usage in the […]

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Sometimes These Posts Write Themselves — O2 Caps 3G Speeds

Sometimes it’s hard to grind out posts for the ol’ blog here. Conversely, sometimes they really do write themselves, like this morning. From Vero at Taptu and James Whatley at SMS Text News comes word that O2 in the UK is capping downstream 3G speeds for most of its users at 128 Kbps. Oh, but […]

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‘The Best Service Is No Service’ — Mobile Industry, Take Note

‘The Best Service Is No Service’ — Mobile Industry, Take Note

Today’s FT has a review of a new book about customer service, called The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Whoo, a book about customer service — I know what you’re thinking. But this one actually sounds pretty worthwhile, especially for the […]

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On The Latest Transcoding Mess — Developers Respond With Some Ideas

More on the flap over US operator Sprint’s recent launch of a transcoder that uses a fake user-agent and breaks developers’ attempts to automatically serve up mobile-friendly content: First, Ed Moore from Openwave, the vendor of the Sprint transcoder, stops by in the comments to say that the company is working to “get the exclusion […]

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Just So We’re All On the Same Page About What “Open” Means

It’s still early in the year, but I think my prediction about “open” being the buzzword for 2008 is going to score me a point in our annual review. And, as I also predicted, a lot of it’s BS. First, you’ve got Sprint’s new transcoder, called “OpenWeb” (from OpenWave, natch). As Techype says, “A thoroughly […]

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