Category
Advice to Operators
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Advice to Operators
Flat-Rate Data Is Good… Free-Rate Is Better
05.01.08 | Permalink | 3 CommentsVodafone UK upped the competitive stakes today when it announced that its pay monthly customers will now get 500 MB of mobile data free each month as a part of their tariff. That’s awesome, and it will be interesting to see what impact this has in the market and on mobile data usage in the […]
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Advice to Operators
Sometimes These Posts Write Themselves — O2 Caps 3G Speeds
04.09.08 | Permalink | 3 CommentsSometimes it’s hard to grind out posts for the ol’ blog here. Conversely, sometimes they really do write themselves, like this morning.
From Vero at Taptu and James Whatley at SMS Text News comes word that O2 in the UK is capping downstream 3G speeds for most of its users at 128 Kbps.
Oh, but it […] -
Advice to Operators
‘The Best Service Is No Service’ — Mobile Industry, Take Note
03.27.08 | Permalink | 4 CommentsToday’s FT has a review of a new book about customer service, called The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Whoo, a book about customer service — I know what you’re thinking. But this one actually sounds pretty worthwhile, especially for the […]
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Advice to Operators
On The Latest Transcoding Mess — Developers Respond With Some Ideas
More on the flap over US operator Sprint’s recent launch of a transcoder that uses a fake user-agent and breaks developers’ attempts to automatically serve up mobile-friendly content:
First, Ed Moore from Openwave, the vendor of the Sprint transcoder, stops by in the comments to say that the company is working to “get the exclusion lists […] -
Advice to Operators
Just So We’re All On the Same Page About What “Open” Means
It’s still early in the year, but I think my prediction about “open” being the buzzword for 2008 is going to score me a point in our annual review. And, as I also predicted, a lot of it’s BS. First, you’ve got Sprint’s new transcoder, called “OpenWeb” (from OpenWave, natch). As Techype says, “A thoroughly […]
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Advice to Operators
More on Sprint’s Awesome Transcoder (That Breaks The Mobile Web)
03.19.08 | Permalink | Comments OffI pointed out on Monday how Dennis at Wap Review had discovered that Sprint has rolled out a lovely transcoder — a la Vodafone — that sends a dummy user agent to web sites, instead of the proper user agent of their customers’ handsets. The latest update was that people could ask for their sites […]
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Advice to Operators
Sprint Starts Hiding User Agents (and Breaking the Mobile Web), Too
03.17.08 | Permalink | 4 CommentsYou might remember the stink that was raised last year when Vodafone decided to break the mobile web by using a transcoder that sent sites a user agent for a PC browser, rather than the proper user agent from their customers’ mobile browsers. This renders user-agent based auto-detection useless, undoing the hard work of developers […]
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Advice to Operators
Voice Goes Flat Rate, Too
We talk about flat-rate data plans all the time, but on Tuesday, three US operators announced flat-rate voice plans. For about $100 a month, subs on Verizon, AT&T and T-Mobile can now get unlimited national calls, and T-Mobile will throw in unlimited SMS and MMS to boot. Sprint had announced trials of a flat-rate plan […]
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Advice to Operators
AT&T Says “Whoops” On The SIM-Only Deal; No Need For A Contract
I posted yesterday on the new that AT&T was selling SIM-only service, but apparently still required customers to sign a two-year contract. AT&T says now that the language on its online store talking about the two-year contract was a mistake, and that customers don’t generally need to sign a contract for SIM-only service. GigaOM says […]
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Advice to Operators
AT&T: Look How Open* We Are
Please see the update to this story — AT&T says you don’t need to sign a contract to get SIM-only service.
Unless you’ve been on Mars, you’ve noticed all the talk in the mobile industry about “openness”. Perhaps as part of its push to be “the most open wireless company in the industry”, as its CEO […]
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Russell Buckley and Carlo Longino on mobile technology.Email Russell at russell at mobhappy dot com
Email Carlo at carlo at mobhappy dot com
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