Search results for 'normob'

Mobile Barcodes: Dead or Alive?

I’d been wondering a bit about mobile barcodes lately after I set one up as a shortcut for a blog. There’s no doubt that they’re useful as a means of navigating to a site on a mobile device, and have lots of other potential uses as well. But after being talked about as the next big thing for quite some time, will they ever amount to more than just a puff of hype?

barcode.jpg

I’d been thinking about barcodes for a few days when I went to my local megamultiplex to see a film, and ran into this on the front door. That seemed rather serendipitous. It illustrated the utility of barcodes by taking me to a mobile site for the forthcoming Tim Burton flick 9, where I was able to download a trailer and whatnot. But it also illustrates some of the problems of barcodes: it says to send a text to a shortcode at the bottom. As the text should say “READER”, obviously they’re going to try to send you a code reader. But if you need to get the reader, and have to send a text, would it be better just to get a text with the link to the site? Furthermore, if you’re a normob and confronted with this poster, are you really going to know what to do with it? I doubt it.

Furthermore, the growth of QWERTY devices makes the entry of URLs slightly less painful, and mobile-focused URL shorteners are emerging alongside short-code services to make things even easier. And if the “shortcut” requires users to download and install a barcode reader app, it’s not much of a shortcut.

So it’s a bit hard to see a bright future for barcodes that are nothing more than encoded URLs, isn’t it? Barcodes can be used for a lot more than that — the film I went to see when I ran into the poster was Food, Inc., which got me thinking about how nice it would be to be able to use barcodes to find out more information about the provenance of food items, as lots of people have thought. I think it’s these sorts of applications that, if anything, will draw users to mobile barcodes, rather than URL shortcuts.

What are your thoughts on mobile barcodes? And do you have any cool examples of how they’re being used?

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

CES: The Palm Pre, 24 Hours Later

pre.jpgI’ve been digesting my thoughts from yesterday about the Palm Pre, and spent some more time with the device today (disclosure: while checking out the device in Palm’s demo area, they provided me with a small sandwich). I think that I was a bit too cynical, and the experience of several years of not seeing anything interesting or particularly innovative come out of Palm made me prejudicial. So with that bit of crow out of the way…

I think the Pre is pretty damn cool.

The Pre alone won’t be enough to save Palm, but it and the new webOS platform are a solid foundation upon which the company can build. If the Pre is the beginning of the innovation, not the end of it, Palm will have saved itself. It’s a radical departure from the company’s previous MO, which was not only much-needed, but pretty brave. And the results are pretty great.

I want to revisit a few things I wrote yesterday in my liveblog:

“I have a feeling that the significantly changed OS will alienate a lot of Palm’s most hardcore fans.”

So what? People who think Palm OS is still the best thing on earth (there are still some out there) aren’t representative of the wider market, and if reaching more people means leaving some of those hardcore fanboys behind, that’s a good thing, since these people’s support wasn’t enough to lift Palm out of its last few years of poor results. What Palm has needed to do for some time is to leave the Palm Pilot legacy behind, and catch up to a very different computing, social and mobile environment — and they’ve done that.

I think that’s what Palm has done here. They’ve generally met the bar set by other software platforms, not raised it.

Honestly, if this is where the bar is, it says a lot about the state of the handset business. Also, plenty of other handsets fall well short of this level, so it’s nothing to sniff at. There are still other handsets with superior hardware in some ways (camera, video functionality, expandable memory and so on), but the software here does an excellent job of marrying social networks, email, IM and other info with the contacts list. Other people are doing this, too, like INQ, but a lot of people either aren’t doing it, or are making a real mess of it.

Many of the apps also have a very strong likeness to the iPhone…

Again, so what? While I am weary of people claiming to be the first to offer something, it’s sort of irrelevant. Taking ideas that work from other people and building on them is how the business works (and rightly so). Knowing that Qix on Symbian offered similar on-device search functionality is the sort of thing people like me care about, not your average normob. The device’s functionality, not whether Palm is the first to offer it, is what people will care about.

“Gestures”= The redux of Graffiti, ie somehing that most people won’t bother to learn?

Nope, I think the touch UI on the Pre is more intuitive than the iPhone.

still going on about “Synergy”, now talking about it in email, where it aggregates all your email accounts and contacts. Again, nice, but hardly seems to be the innovation they think it is…

Actually, this is pretty innovative. It’s something that I (and plenty of other people) have been talking about for a while. But it’s something that very few people are putting into practice. Also, it doesn’t look like Palm is trying to force people into siloed services, it works with all of their current internet favorites. One thing that really struck me today was hearing Palm’s VP of design answer a question about syncing by saying the Pre isn’t designed to have to sync to a PC, it just grabs all the relevant info from a users’ social networks, email/Exchange accounts and so on. That’s the sort of talk that may alienate some of the older Treo hardcore, but it’s the sort of thinking that reflects the current internet and mobile environment. The mobile isn’t an adjunct to the PC, it’s the center of its users’ social lives. Palm has also integrated various communications channels together in a very intelligent way

I still have some reservations about the Pre. I still think that Sprint’s brand is pretty damaged in the eyes of many US consumers, so the exclusivity will hamper the device. I’m also curious about just what third-party developers will be able to do in webOS. Like Mike Rowehl, I’m curious to see how creating native apps with web technologies will work, in particular, how those technologies will access device functions. But in all, I think those are relatively minor concerns in the face of what’s a very exciting device.

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

2009 Predictions, Part 2

And we roll on from Part 1 with the second installment of my 2009 predictions…

6. WiMAX networks become a success, at least in the US.

WiMAX largely been a moot point in the US thus far, but it should enter the mainstream in 2009. It’ll find success as more WiMAX-capable devices emerge, in all sorts of form factors, but also because WiMAX operators like Clearwire aren’t burdened with legacy networks they don’t want to cannibalize.

7. Mobile transactions take off in Europe and the US.

Note I said transactions, and not payments. Using the mobile phone as a transaction platform — for things like public tranportation ticketing, airline boarding passes, coupons and so on — will take off in 2009 in Western Europe and the US. I specify transactions and not payments because I think payments will remain stuck in neutral for the time being, because the value chain is a mess, with too many people wanting cuts of the action and too little harmonization of technology among the various parties. But transactions that can be carried out without something like NFC, for instance boarding passes and coupons using on-screen barcodes, will start to be a hit.

8. By the end of 2009, I’ll be able to count the failure of at least 5 mobile startups whose products I really enjoy or use.

The news about Trutap from a few weeks ago was pretty disheartening, but I have a feeling that it’s just the tip of the iceberg for 2009, as lots of startups (in mobile and elsewhere) will get caught out between pre-profitability and a lack of further funding.

9. Unless Android gets put into a really sexy device, it’ll stay in the background.

Android’s functionality is pretty solid. It’s biggest problem so far is the hunk of plastic that is the T-Mobile G1. Having all that nice software is wonderful, but until you can put it in a package that itself becomes an object of desire for normobs (see iPhone), all you’ve got is something for geeks, nerds and early adopters. The iPhone’s software is, by many normobs’ accounts, great. But what got it into so many pockets was the combination of function and fashion.

10. Term of the year: “app store.”

Everybody will want one, have one, or talk about having one. See already O2 Litmus, Android Market, etc etc etc. Still, this newfound fondness for applications won’t see operators stop trying to screw developers, nor will it make all of these new app stores successful.

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

When Will The Mobile Web Be Mass Market?

My good friend Tarek Abu-Esber wondered earlier this week when the mobile web will hit mass adoption, and more specifically, what would define that:

While I might not go as far as using the term “critical-mass” I definitely agree with the overall idea of their report. The traditional barriers to the Mobile Web are all being broken and this is helping drive Mobile Web usage: Walled Gardens, Data Charges, Connection Speeds, Device & Browser Technology, compelling content.

All this got me wondering, how long till the Mobile Web hits mass-adoption? More specifically, what would be defined as “mass-adoption”?

Interesting question he’s asking, wondering what the criteria will be. I’ve got no idea what objective one — a number of users, devices, or traffic — could be used. Subjectively, I think it will be when I can make reference to the mobile web with normobs and they know what the hell I’m talking about :) With that in mind, I think we’re getting there. Even if people aren’t using the mobile web, they’re certainly becoming more aware of it.

To put a time frame on it, 2012 sounds good, as that’s when Intel says there will be 1.2 billion portable internet devices, and IDC says there will be 1.5 billion mobile internet users then.

One number jumps out from that IDC release: they say 40% of internet users worldwide have mobile internet access. Keep in mind that having access isn’t the same as actually using it, though.

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

When Will Facebook Take Apps Mobile?

I get a lot of thinking done in the shower. I’ll leave it at that so as not to draw any unwanted mental images, but this morning, I was washing what little hair I’ve got left and had a thought about Facebook. Since my trip to San Diego for the BREW conference (more thoughts on that are forthcoming in another post), I’ve been thinking more and more about widgets and runtimes and such. But my thought this morning: what happens if/when Facebook takes its platform and apps mobile?

Obviously there are plenty of Facebook apps that won’t run on mobile phones, I get that. But check out the post by Dean Bubley I referenced earlier, about Facebook v handset apps. What if Facebook creates some sort of layer or runtime that would let developers offer mobile apps, or mobile versions of their apps, as it’s done with its web platform? (Mobile Scrabulous anyone? :D )

It would face the same hurdles as all the other companies targeting this space with their own widget platforms or web runtimes, but its popularity and reach gives it a tremendous advantage. The Facebook mobile site is already one of the most popular mobile web destinations — and with normobs, not just early adopters and hardcore geeks (and MH readers).

James Whatley wrote a post a few months back about Facebook as a mobile device UI. That might be a bit extreme, but I think we’re going down similar tracks that will see the likes of Facebook — internet giants that focus on social connections — making bigger moves into mobile beyond simple sites offering cut-down versions of their PC web sites.

Anyhow, that’s my shower thought for today. What do you think? An idea best left to sink down the drain, or one that deserves being worked up into a lather?

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

It’s 2008. Why is Sync Still Such A Sore Spot?

I recently replaced my SO’s trusty old Sony Ericsson K750 with a sparkling new Samsung SGH-U600. Decent little phone, for the most part, and she seems happy enough with it. Of course part of the “sales experience” entails me moving all her contacts over. I’ve not really had a problem syncing contacts since I switched to a Mac a few years back. I’m no Mac zealot, but iSync is, by far, the best sync solution I’ve ever used.

In any case, I figured, hey, it’s 2008 — syncing contacts should be no problem.

Ha. Famous last words.

The new Samsung isn’t supported by iSync, so that’s strike one. So I turn to the excellent Zyb service. It uses SyncML over the air to suck the contacts off of the K750, easy peasy. Then, of course, the Samsung’s not supported by Zyb. Strike two.

Fortunately, Zyb lets me export the contacts into a VCF file. I export that, copy it onto a USB drive, then reboot my Mac into Windows XP — because, of course, Samsung’s PC sync software doesn’t run on Macs. So I reboot… struggle a little with Outlook Express to import the contacts from the file, then install the Samsung PC software, fiddle a bit to import the contacts into it properly, then hook up the handset via USB and hit the sync button.

That, of course, doesn’t work and I’ve got to mess with it for a few minutes more to get things done.

I get there in the end, but not without spending far too much time and way too much effort. I realize I bought this device outside the normal operator-centric supply chain (I bought it from an import shop), but still, we’re both T-Mobile customers, and it would be nice to see the operator step up and offer some sort of assistance here. There’s plenty of blame for Samsung, too, which didn’t bother to implement SyncML in the U600 in such a way that Zyb can work. It could also do iSync plug-ins for its device, like other vendors have done.

If you have a handset that works with Zyb, you’re laughing — their service is great. But I doubt many normobs get there on their own. If you work for an operator, get some deal going with Zyb or one of its competitors and provide and promote the service to your customers. After all, doesn’t it behoove you to make them happy and help them have the best experience possible? If you’re a handset vendor, take a proactive stance and make it as easy as possible for people to transfer contacts. Fully support standards like SyncML, make your PC software work on multiple platforms, take advantage of programs like iSync.

Seriously, it’s endlessly frustrating that it’s 2008 and this sort of stuff is still an issue. Sure, our phones have 5-megapixel cameras and GPS and accelerometers and all kinds of other flashy stuff, but dammit, you’re going to have to enter your contacts by hand. See my post from August 2005 along largely similar lines. Nearly three years, and not a whole hell of a lot has changed. Well, I guess at least it provides an opportunity for the likes of Zyb to come in and have some success…

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

Sounding The Death Knell For Native Mobile Apps

I’ve been thinking a lot lately about the merits of mobile native development compared to mobile web development. Native mobile development is so complex and fraught with so many pitfalls, and that situation doesn’t look like it’s changing much, despite the advances many handset manufacturers and platform providers trumpet. Myriad technical issues remain, while the difficulty in establishing a business model persists.

Obviously this isn’t a zero-sum game; there are plenty of instances where native apps make a lot more sense than web apps or services (or are the only way to tackle a problem). But are those instances becoming more rare? And will the best mobile devices in the future — in terms of development platforms — just be the ones with the best browser?

Michael Mace beat me to the punch with an excellent post today, asserting that “The business of making native apps for mobile devices is dying, crushed by a fragmented market and restrictive business practices.” The general gist is that native development is a real pain in the ass — and the business model is so broken that the rewards for those who undertake the task aren’t that great anyway.

Mike Rowehl and Dean Bubley both have good responses on their own blogs, and both echo the horses for courses point, while illustrating some of the problems with the native app business environment — in particular, Dean highlights the difficulties of distribution, given the lack of a viral mechanism to spread apps as well as the resistance of most people to install applications.

What got me thinking about all of this was the Nokia N82 I picked up recently. I’ve been pretty happy with it, as the hardware features are great, and the S60 software platform is improving (for one thing, it’s gotten a much-needed speed boost). But it still has a lot of faults from a usability angle: it’s just way too damn complex. Getting all of these great features like Wi-Fi set up are a challenge, even for a seasoned mobile tinkerer like yours truly. I can’t imagine handing one of these to a normob and asking them to get the Wi-Fi working. Furthermore, I spent a good deal of time installing all my usual apps when I got the phone. It’s hard to see an average user spending so much time getting things all set up. In comparison, opening up a web browser and navigating to a page is much simpler (though it remains far too difficult on many browsers).

Mobile web development isn’t without technical issues of its own, fragmentation among all the different browsers paramount among them. And if you’re looking to reach hardware or other functionality of a device, web apps don’t always offer much help (though this should be changing). There are plenty of cases in which native apps still make sense and can thrive (Dean runs through a bunch of them in his post), but I think the confluence of the business and technical environments (and I guess you could say the telecom environment, too), will push many developers towards the mobile web instead of native apps.

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

The Sorry State of Mobile Retailing

Both Marek Pawlowski from the MEX blog and Dean Bubley of Distruptive Wireless have weighed in with posts talking about the sad state of mobile retailing and customer service in the UK. I don’t think it’s all that different from other parts of the world — my experience here in the States hasn’t been much better.

The kicker is that both posts come to the same conclusion: that the sales and service process is highly flawed and inefficient, while churning (switching operators) is often the best — or even only — way consumers can benefit from lower prices.

As Dean says:

So the bottom line is that despite the fact that I’ve had relatively OK service from both companies, I’ve essentially been encouraged by both of them to churn. And despite the fact that I’ve been out-of-contract for about 6 months on both of them – they appear to be trying to crassly upsell me instead of rewarding my loyalty.

And Marek echoes:

The complexity of tariffs, special offers and contractual conditions is creating an environment in which customers can only connect with the true value the operator is prepared to offer by ‘cheating’ the system or doing their own research. This business is crying out for transparency.

The rest of their tales are filled with poor sales practices, poor salespeople, dummy devices (quite possibly the most asinine “sales tool” I can think of) and other gems that most of us have probably experienced. I can understand that the operators and retailers have little incentive to change, since they’ve managed to succeed in spite of themselves thus far, but as handsets grow more advanced and data services become more pervasive and important, the shortcomings of the current sales process will become a much bigger problem. For the most part, customers are left on their own to discover new services and features of their handset (and those activities are hampered by poor usability all around).

What have your experiences been, or what have normob friends and relatives relayed to you? Is there anybody out there doing a great job of selling mobile devices and services? How do you think things could be improved?

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

Text Answer Services Take Off In The US

Screenshot0001.jpgA couple of text answer services — with the same idea as AQA or Texperts in the UK: you text in a question, and they write back (hopefully) with an answer — have launched in the US, called Johnny27 (via SMS Text News), and ChaCha (via AP).

They do basically the same thing, with one big difference: Johnny27 costs $1.99 per question, ChaCha is free (for now, anyway). I gave ChaCha a whirl earlier to check its accuracy and speed, and was impressed. It was able to tell me the winner of the 1987 baseball World Series and provide me with the name and address of the nearest bowling alley to my house in about two minutes and twenty seconds each time, from the time I opened the messaging application on my E61 to the time I got the response. That said, I got the answer to my bowling alley query from Google SMS in about 40 seconds; searching for the baseball answer took about 1:20 using Opera Mini, though it was over WiFi.

The big difference, though — natural language. I simply texted “Who won the world series in 1987?” and “Where can I go bowling near 89135?” to ChaCha’s shortcode, 242242 (that’s chacha on the keypad). To use Google’s service, you have to know the right lingo (in this case, a simple “bowling 89135″ worked, but there’s quite a list of others to remember); using the built-in search box on the start page of Opera Mini was pretty easy, but that’s probably not a realistic normob usage scenario.

I can see this sort of service becoming fairly popular here, especially if it’s free. ChaCha apparently plans to start charging $5-$10 per month in a few months, which seems steep, though they’re also looking at ways of using ad support. Johnny27’s $2 per message makes it a non-starter in my eyes, as these services are offering a commodity — that is, what makes it worth a premium price over other services? Better answers? And how can a user tell?

For all the hype around the mobile search space, I wonder if these sorts of services, that in many ways are much easier to use than automated search engines, are where the real growth will be. ChaCha includes a URL in its response, with a link to its site where the user can see their question and answer, and get a link to the site where the human guide found the answer, and they could easily put in links for queries that need more info, or to maps, or other useful information.

If you give ChaCha, Johnny27, or any other similar services a shot, let me know what your experiences have been like in the comments — especially if you’ve been able to stump them!

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments

Predictions for 2008

Hopefully I can do better than 6 out of 10… in any case, here are my predictions for the coming year. Be sure to leave yours in the comments, or link to them on your own blog.

1. Apple won’t grow organic market share by much.

Sure, Apple will sell more phones as it expands the number of countries in which the iPhone is available. But it won’t make big inroads into existing markets, since pretty much everybody that wants an iPhone in those places has one already (or they’re getting one for Christmas). Any new models won’t appeal to a much wider crowd without adding something significantly new and cool — and just chunking in 3G isn’t enough.

2. Android won’t match the hype.

This feels like a bit of a cop-out, as nothing in the mobile industry ever matches the hype, but I’ll say it anyway. 2008 should see the first Android devices, and perhaps they’ll be pretty cool — but the market reaction will be mostly ho-hum. The big challenge for Google (and for Apple, as well), is to make people care about this stuff. It’s easy for enthusiasts and MH readers to get excited about new mobile data services and applications, but we need to remember that, generally, most members of the public don’t really care. I’d venture that the iPhone’s image as a really cool iPod with a big screen and a phone squeezed in, helped to sell way more devices than its nice web browser did. And sure, people think, “Google Maps on my phone, that sounds pretty cool,” — but when it comes time to pay for it, their enthusiasm may wane.

The iPhone and Android have made a lot of noise because they appeal to a very vocal, but very small, part of the market. But they’ll remain confined to that niche until Google, Apple, operators, other handset vendors, and the rest of the industry can get the mass market to care. Sure, the iPhone has created a lot of awareness, but that’s just a first step. Getting the public to really be interested in mobile services will do a lot more, in the long run, for Google (and everybody else) than coming up with the ultimate mobile software platform.

3. Ad-supported content will continue to grow, but there will be some friction as operators figure out how to insert themselves in the experience.

Individual publishers big and small will figure out they can make money from mobile ads in 2008, and for big publishers, this means a shift away from operator deals, and towards beefing up their standalone sites, both in content and visibility. But the problems will emerge as operators look to get in on the action. Things like content transcoders will become more popular, as operators look for a way to build up their advertising inventory.

4. The 700 MHz auction in the US will toss up an interesting license holder.

The auction for 700 MHz spectrum licenses gets underway in the US in January, and nearly 300 companies have been approved to bid. The usual suspects are there, along with the high-profile ones like Google. But somebody new/interesting/different is going to snag a license here, even if it costs them billions. There’s a tremendous opportunity for disruption here — both in the mobile market, but also in the fixed broadband one — and somebody is going to seize on it, even though it will carry a high cost.

5. Smartphone sales won’t accelerate much, as existing users get fed up with poor usability, and featurephones get smarter.

Smartphone sales continue to grow year after year, but 2008 could be something of a turning point. First, there are a lot of existing users that are fed up with the user experience their smartphones provide. Sure, they carry awesome functionality, but at the cost of terrible usability. Second, featurephones are getting better and “smarter”. The feature gap between the two is closing quickly, particularly for “normobs”, or normal mobile users. Combine these two trends and you’ll see normobs eschewing smartphones for lower-cost, more attractive and easier to use featurephones, alongside smartphone users abandoning the devices and giving up that extra functionality (plenty of which goes unused anyway) for the relatively better user experience many featurephones offer.

6. Euro 2008 and the Summer Olympics in Beijing will generate a decent amount of interest in mobile TV, but that interest won’t be sustained.

These two sporting events will put mobile TV in the shop window. There was a lot of talk about the 2006 World Cup in the same way, but it was too early. Mobile TV is common enough now that people will have some interest in following these events on their handsets, particularly if operators do some aggressive marketing (though operators in the UK are probably cursing second-choice Steve McClaren…). But it’s unlikely that after these events and the promotions end, all that many users will stick with the services.

7. Handset vendors will pay more attention, both lip service and real, to environmental issues.

Nokia’s already started down this path, with its new auto-shutoff charger and the green-targeted 3110 Evolve handset, but the “green” handset market will boom in 2008. There’s a lot of stuff that can be done that has real benefits, such as the new-style chargers, which don’t draw power then they’re not charging a device, and improved handset recycling programs. But there’s going to be a lot of fluff disguised as environmental action, too. In any case, there are great strides that can be made by handset vendors to make their products a bit more green, beyond simple lip service.

8. Embedded radios in consumer electronics will become much more commonplace.

The Kindle was the tip of the iceberg, as 2008 will see more and more devices featuring built-in mobile/cellular radios. The launch of Sprint’s WiMAX network in the US, as well as others worldwide, will help to drive this; so too will the “open” pledges by various operators, as well as the realization that there’s a significant market for them here if they’re willing to offer manufacturers some new business models.

9. Operators will wake up to the threat of IM and push e-mail to their messaging revenues.

Without question, SMS has been the most successful mobile data service of all time. Traffic continues to grow — but revenues aren’t keeping pace, and they’re under further threat from mobile IM and push e-mail. Forward-thinking operators will take a look at this space, and realize that mobile messaging needs an overhaul, and that a holistic approach combining disparate channels (SMS, e-mail, IM, social networks and so on) is the way forward.

10. “Open” will dominate the discussion in 2008.

This is another gimme: operators will fall all over themselves trying to persuade people that they’re open. Most of this will be BS, but there will be a few operators that actually, truly embrace openness, and they’ll shake up their markets.

So there you have it, ten things that will happen in mobile in 2008. As I said, be sure to leave your own predictions in the comments, or link to them on your own site. Enjoy a happy and safe holidays, and best wishes to everybody in the New Year!

—–>Follow us on Twitter too: @russellbuckley and @caaarlo

Read full storyView Comments