Comments on: How To Doom The Services Strategy To Failure

By: MobHappy » Blog Archive » More On The Services Strategy: Replacing One Walled Garden With Another

Tue, 11 Nov 2008 17:28:14 +0000

[...] How To Doom The Services Strategy To Failure: By enabling better experiences with the services your customers already use, you’ll create a much more favorable impression of your brand than if you try and force them into closed and substandard services of your own. [...]

By: Mobile Content | m|strat

Mobile Content | m|strat — Fri, 31 Oct 2008 22:27:37 +0000

[...] both for personal reasons and for clients. There are a lot of brilliant writers/designers/thinkers/commentators out there that I was exposed to until recently and which I will write about as the [...]

By: MobHappy » Blog Archive » Update On Nokia Email

MobHappy » Blog Archive » Update On Nokia Email — Thu, 02 Oct 2008 15:29:09 +0000

[...] few weeks ago, I used the beta Nokia Email service as an example of a service from Nokia that had gone badly [...]

By: McGuire’s Law » Blog Archive » Business Observations: September 16, 2008 Edition

Tue, 16 Sep 2008 12:07:21 +0000

[...] How To Doom The Services Strategy To Failure [...]

By: ][ stefano maffulli » Cross-platform and interoperability is the key

][ stefano maffulli » Cross-platform and interoperability is the key — Thu, 11 Sep 2008 08:08:04 +0000

[...] This post describes a user experience with new services launched by Nokia and he highlights the major issue I have seen with most, if not all, of the services offered by the big guys: Nokia Chat I can appreciate because it’s cool new tech — but unless it’s going to support those cool features on a wide range of devices, including non-Nokia ones, it’s pretty pointless for me. [...]

By: Tommi Vilkamo

Tommi Vilkamo — Thu, 11 Sep 2008 06:17:29 +0000

> I left feedback in the beta trial describing my problem, which was
> nice of me, but didn’t hear back or get any sort of resolution.

Sounds like an action point for me.

We don’t have capability to reply to everyone, but as I see it, we must get back to the ones like you who send truly valuable feedback. Otherwise, having experience the “black hole feedback box”, you probably won’t come back to send feedback again?

By: Dino Joannides

Dino Joannides — Wed, 10 Sep 2008 17:17:58 +0000

I guess picking on Nokia is fair game.

Any company that started life in wood probably thinks that they can do anything ! Probably explains the well established NIH too

Sayingthat it seems to have worked to date with 40% market share !

By: Dino Joannides

Dino Joannides — Wed, 10 Sep 2008 17:11:33 +0000

I guess picking on Nokia is fair game.

Any company that started life in wood probably thinks that they can do anything ! Probably explains the well established NIH too

By: Carlo

Carlo — Wed, 10 Sep 2008 15:58:50 +0000

Davis, I waited all day for it to start delivering emails, and they never showed up. No helpful settings to check, no helpful documentation. Not sure I should go through the hassle of installing it and trying again when it was such a complete failure the first time around. (That’s the sort of negative experience that’s damaging to the Nokia brand I’m talking about in the post).

I left feedback in the beta trial describing my problem, which was nice of me, but didn’t hear back or get any sort of resolution.

By: Davis Fields

Davis Fields — Wed, 10 Sep 2008 15:53:59 +0000

Gmail works great for Nokia Email service, I get emails pushed to my phone that pop up faster than they do on my desktop computer. Does yours not connect at all to Nokia Email service initially, or is there some problem after? I would give it another try, the client for Nokia Email is a huge improvement over existing the existing S60 messaging app.