Comments on: Another Glorious Example Of Customer Service http://mobhappy.com/blog1/2007/12/13/another-glorious-example-of-customer-service/ Russell Buckley and Carlo Longino on mobile technology. Tue, 31 Jan 2012 19:56:58 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Tomi Ahonen http://mobhappy.com/blog1/2007/12/13/another-glorious-example-of-customer-service/comment-page-1/#comment-117975 Tomi Ahonen Sun, 16 Dec 2007 13:30:52 +0000 http://mobhappy.com/blog1/2007/12/13/another-glorious-example-of-customer-service/#comment-117975 Hi Carlo and all readers of MobHappy Great posting. The story keeps spreading (saw it on BBC 24 hour world news channel last night). I blogged about it at www.communities-dominate.blogs.com and I also posted about it at Forum Oxford. Its an appalingly bad case of customer "service" by Bell Canada and obviously by now their total damage to their "customer service" brand has been countless times greater than the total impact of that 85,000 dollar charge or its 3,400 dollar reduced amount.. It just shows how bad the mobile telecoms industry still is at customer orientation. Mistakes like this. But also, we all (bloggers in this space) need to spread these stories of mistakes, so that the mobile operators learn what is acceptable and what is not. Learning by making mistakes, yes, but they are the last vestiges of an industry that is still not customer-oriented... Great posting Carlo (as per usual) Tomi Ahonen :-) Hi Carlo and all readers of MobHappy

Great posting. The story keeps spreading (saw it on BBC 24 hour world news channel last night). I blogged about it at http://www.communities-dominate.blogs.com and I also posted about it at Forum Oxford.

Its an appalingly bad case of customer “service” by Bell Canada and obviously by now their total damage to their “customer service” brand has been countless times greater than the total impact of that 85,000 dollar charge or its 3,400 dollar reduced amount..

It just shows how bad the mobile telecoms industry still is at customer orientation. Mistakes like this. But also, we all (bloggers in this space) need to spread these stories of mistakes, so that the mobile operators learn what is acceptable and what is not. Learning by making mistakes, yes, but they are the last vestiges of an industry that is still not customer-oriented…

Great posting Carlo (as per usual)

Tomi Ahonen :-)

]]> By: Steven Hoober http://mobhappy.com/blog1/2007/12/13/another-glorious-example-of-customer-service/comment-page-1/#comment-117823 Steven Hoober Thu, 13 Dec 2007 19:24:22 +0000 http://mobhappy.com/blog1/2007/12/13/another-glorious-example-of-customer-service/#comment-117823 > If they can do it for voice, why not for data? NOT an excuse, just information: Sprint, for one, cannot tell what data usage is until the bill is cut. There's no (really) good reason for this, its just one of those "we're a 125 year old phone company at the core" sorts of things. The lack of caring what customers think or need is what keeps this sort of technical issue floating about for years. > If they can do it for voice, why not for data?

NOT an excuse, just information: Sprint, for one, cannot tell what data usage is until the bill is cut. There’s no (really) good reason for this, its just one of those “we’re a 125 year old phone company at the core” sorts of things.

The lack of caring what customers think or need is what keeps this sort of technical issue floating about for years.

]]>