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	<title>Comments on: Is the Mobile a Personal Medium?</title>
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	<description>Russell Buckley and Carlo Longino on mobile technology.</description>
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		<title>By: psychic &#187; Is the Mobile a Personal &#60;b&#62;Medium&#60;/b&#62;?</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116867</link>
		<dc:creator>psychic &#187; Is the Mobile a Personal &#60;b&#62;Medium&#60;/b&#62;?</dc:creator>
		<pubDate>Mon, 15 Oct 2007 04:56:58 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116867</guid>
		<description>[...] came across this post - Is the Mobile a Personal &lt;b&gt;Medium&lt;/b&gt;? - and thought it was worth sharing. I hope you find it interesting too and take the time to read [...]</description>
		<content:encoded><![CDATA[<p>[...] came across this post &#8211; Is the Mobile a Personal &lt;b&gt;Medium&lt;/b&gt;? &#8211; and thought it was worth sharing. I hope you find it interesting too and take the time to read [...]</p>
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		<title>By: Volker</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116781</link>
		<dc:creator>Volker</dc:creator>
		<pubDate>Tue, 02 Oct 2007 13:34:44 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116781</guid>
		<description>Russell,

You&#039;ve said it: it is about the context! This however is why people equate it to personal: with the (theoretical) targeting and the fact that most people don&#039;t share their mobile wherever they are, it is the one device that brings context and user closest, hence the most personal device. 

Be it targeted marketing, LBS or what not, it is all about the context. Context evolves around objects, so targeting or tracking these objects is helpful to create this mesh in which to increase relevance of any given offering to any particular user. Diverting user and device can pull things out of context. If my wife, my son and I would share one mobile phone though, I would probably receive offers/ads/info on lip stick and airbags (her industry), my son would be bombarded (and bored) with golf offers and my wife would be drowning in various gadget and skater deals. Not so good...</description>
		<content:encoded><![CDATA[<p>Russell,</p>
<p>You&#8217;ve said it: it is about the context! This however is why people equate it to personal: with the (theoretical) targeting and the fact that most people don&#8217;t share their mobile wherever they are, it is the one device that brings context and user closest, hence the most personal device. </p>
<p>Be it targeted marketing, LBS or what not, it is all about the context. Context evolves around objects, so targeting or tracking these objects is helpful to create this mesh in which to increase relevance of any given offering to any particular user. Diverting user and device can pull things out of context. If my wife, my son and I would share one mobile phone though, I would probably receive offers/ads/info on lip stick and airbags (her industry), my son would be bombarded (and bored) with golf offers and my wife would be drowning in various gadget and skater deals. Not so good&#8230;</p>
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		<title>By: fred</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116773</link>
		<dc:creator>fred</dc:creator>
		<pubDate>Tue, 02 Oct 2007 07:06:09 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116773</guid>
		<description>Russell, this week, RocketBux has implemented a LBS offer in 185 stores (the retailer has 1700 stores nationawide).  The offer promo code is redeemed by the user and tracked automatically.  There is no human intervention other than the user &quot;pulling&quot; the promo.  I call it the &quot;complete 360&quot;.  Yes, it was difficult, but alas, not impossible.  I think the flaw in ZagMe was that you were way too early, SMS costs were too high for consumers, the offers were LBS offers but not surgically strategic LBS offers and redemptions were not valued high enough nor easily reconciled.  LBS will happen but it will have to wait until the convergence of consumer acceptance and merchant necessity.  With today&#039;s NYT article&#039;s quote from Visa, that time is fast approaching.</description>
		<content:encoded><![CDATA[<p>Russell, this week, RocketBux has implemented a LBS offer in 185 stores (the retailer has 1700 stores nationawide).  The offer promo code is redeemed by the user and tracked automatically.  There is no human intervention other than the user &#8220;pulling&#8221; the promo.  I call it the &#8220;complete 360&#8243;.  Yes, it was difficult, but alas, not impossible.  I think the flaw in ZagMe was that you were way too early, SMS costs were too high for consumers, the offers were LBS offers but not surgically strategic LBS offers and redemptions were not valued high enough nor easily reconciled.  LBS will happen but it will have to wait until the convergence of consumer acceptance and merchant necessity.  With today&#8217;s NYT article&#8217;s quote from Visa, that time is fast approaching.</p>
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		<title>By: Russell Buckley</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116752</link>
		<dc:creator>Russell Buckley</dc:creator>
		<pubDate>Mon, 01 Oct 2007 08:33:42 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116752</guid>
		<description>Thanks for the comments everyone.

Fred - sadly you&#039;ll find this LBS model really hard to implement effectively - I&#039;ve been there and written the free white paper. Let me know if you&#039;d like a copy. And there&#039;s also the matter of tracking redemptions on a CPA model, which if not impossible, is very, very hard.

Manas - not sure I follow your logic here. Surely the mobile is as much a business tool as a personal one? And I don&#039;t buy into the fact that because it&#039;s portable (or mobile) automatically makes it more personal. I wear my watch and glasses pretty much everywhere, but does that make them a great marketing medium? And even if we could find an acceptable way of beaming ads to my glasses, am I more likely to react more positively to messages because they&#039;re &quot;my glasses&quot; as opposed to seeing the same ad on my PC?

And while I admire and agree with your aspirations about making ads more relevant by personalising them, we have to be realistic about what we can deliver. There&#039;s huge leaps to be made in better targeting, but true personalisation is some way away yet. Even mobile operators who (in theory) have a lot of the data to personalise marketing, find that in practice, the implementation is beyond even their mighty capability.

Russell</description>
		<content:encoded><![CDATA[<p>Thanks for the comments everyone.</p>
<p>Fred &#8211; sadly you&#8217;ll find this LBS model really hard to implement effectively &#8211; I&#8217;ve been there and written the free white paper. Let me know if you&#8217;d like a copy. And there&#8217;s also the matter of tracking redemptions on a CPA model, which if not impossible, is very, very hard.</p>
<p>Manas &#8211; not sure I follow your logic here. Surely the mobile is as much a business tool as a personal one? And I don&#8217;t buy into the fact that because it&#8217;s portable (or mobile) automatically makes it more personal. I wear my watch and glasses pretty much everywhere, but does that make them a great marketing medium? And even if we could find an acceptable way of beaming ads to my glasses, am I more likely to react more positively to messages because they&#8217;re &#8220;my glasses&#8221; as opposed to seeing the same ad on my PC?</p>
<p>And while I admire and agree with your aspirations about making ads more relevant by personalising them, we have to be realistic about what we can deliver. There&#8217;s huge leaps to be made in better targeting, but true personalisation is some way away yet. Even mobile operators who (in theory) have a lot of the data to personalise marketing, find that in practice, the implementation is beyond even their mighty capability.</p>
<p>Russell</p>
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		<title>By: Manas</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116729</link>
		<dc:creator>Manas</dc:creator>
		<pubDate>Sat, 29 Sep 2007 09:02:02 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116729</guid>
		<description>Russel,

The greatest challenge before mobile advetisers is to make effective use of the &#039;personal&#039; nature of mobile.. 

I think that is the flaw in advertising on mobile today, NOT the fact that mobile is not personal. let me explain.. 

I mite use a laptop, palm tv, etc but the mobile is extensively used &quot;only&#039; for personal reasons. it is more readily carried/ taken everywehre, all the time, unlike an other media of communication. so on and so forth... point being mobile is &quot;infinitely&quot; &quot;more personal&quot; than any other media available to advertisers today.

Now, the point that u have made about banner ads, SMS pull is very correct. They are not personal. That i think is not the flaw of the media, but the use it is being put to. Maybe the fact that most advertisers are children of the wwww generation may have to do with the duplication of online advertising in a slightly modified mobile world. 
That is where the challenge lies to use the mobile media in a more effective, &#039;seperate&#039; way! We at our company are trying to keep that in mind while developing our mobile advertising. so when we or anyone gets to put together those pieces.. thats when.. to use the clice.. &quot;Mobile Advt will be Personal&quot; !!</description>
		<content:encoded><![CDATA[<p>Russel,</p>
<p>The greatest challenge before mobile advetisers is to make effective use of the &#8216;personal&#8217; nature of mobile.. </p>
<p>I think that is the flaw in advertising on mobile today, NOT the fact that mobile is not personal. let me explain.. </p>
<p>I mite use a laptop, palm tv, etc but the mobile is extensively used &#8220;only&#8217; for personal reasons. it is more readily carried/ taken everywehre, all the time, unlike an other media of communication. so on and so forth&#8230; point being mobile is &#8220;infinitely&#8221; &#8220;more personal&#8221; than any other media available to advertisers today.</p>
<p>Now, the point that u have made about banner ads, SMS pull is very correct. They are not personal. That i think is not the flaw of the media, but the use it is being put to. Maybe the fact that most advertisers are children of the wwww generation may have to do with the duplication of online advertising in a slightly modified mobile world.<br />
That is where the challenge lies to use the mobile media in a more effective, &#8217;seperate&#8217; way! We at our company are trying to keep that in mind while developing our mobile advertising. so when we or anyone gets to put together those pieces.. thats when.. to use the clice.. &#8220;Mobile Advt will be Personal&#8221; !!</p>
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		<title>By: fred</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116716</link>
		<dc:creator>fred</dc:creator>
		<pubDate>Fri, 28 Sep 2007 18:16:01 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116716</guid>
		<description>Really good points Russell.  Personally, I believe the credit card issuers and payment networks are critical to providing the relevant data required to properly target users.  I also agree that NFC will speed things along.  (Now for the self-promotion) At RocketBux, we&#039;ve narrowed the spectrum of relevance to three things:  Location, time and suitability of the offer.  If there&#039;s a technology (perhaps even a human, gasp!) behind the scenes which knew my location, time of day and what my buying behaviour was over the past 10 years, I could be served a relevant offer with shocking accuracy.  I may only get one offer per week or one per day but that one I get will be spot on.  The other key point is handling redemption.  If you deliver a message to the phone and use a CPM based model, you won&#039;t make enough money to ever match delivery costs.  There must be a mechanism for tracking a conversion that originated from the mobile offer.  A conversion-based model will greatly outstrip CPM based models every time in the mobile space.  In a perfect world, a user only receives an offer that has a near 100% likelyhood of being redeemed.</description>
		<content:encoded><![CDATA[<p>Really good points Russell.  Personally, I believe the credit card issuers and payment networks are critical to providing the relevant data required to properly target users.  I also agree that NFC will speed things along.  (Now for the self-promotion) At RocketBux, we&#8217;ve narrowed the spectrum of relevance to three things:  Location, time and suitability of the offer.  If there&#8217;s a technology (perhaps even a human, gasp!) behind the scenes which knew my location, time of day and what my buying behaviour was over the past 10 years, I could be served a relevant offer with shocking accuracy.  I may only get one offer per week or one per day but that one I get will be spot on.  The other key point is handling redemption.  If you deliver a message to the phone and use a CPM based model, you won&#8217;t make enough money to ever match delivery costs.  There must be a mechanism for tracking a conversion that originated from the mobile offer.  A conversion-based model will greatly outstrip CPM based models every time in the mobile space.  In a perfect world, a user only receives an offer that has a near 100% likelyhood of being redeemed.</p>
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		<title>By: david cushman</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116713</link>
		<dc:creator>david cushman</dc:creator>
		<pubDate>Fri, 28 Sep 2007 16:35:49 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116713</guid>
		<description>Perhaps the mobile is the best current guess we have for merging identity with device - and it&#039;s no more than that.
The power of personalisation is reliant on the quality of the continuous conversation. Where and how you continue that conversation with the individual is less relevant (ie on what device).
So, I think I agree that it&#039;s not the mobile device that is the important &#039;personalised&#039; element here, but the very strong connection between that device and the individual.
Interesting question. I should think more about this!</description>
		<content:encoded><![CDATA[<p>Perhaps the mobile is the best current guess we have for merging identity with device &#8211; and it&#8217;s no more than that.<br />
The power of personalisation is reliant on the quality of the continuous conversation. Where and how you continue that conversation with the individual is less relevant (ie on what device).<br />
So, I think I agree that it&#8217;s not the mobile device that is the important &#8216;personalised&#8217; element here, but the very strong connection between that device and the individual.<br />
Interesting question. I should think more about this!</p>
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		<title>By: Russell Buckley</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116710</link>
		<dc:creator>Russell Buckley</dc:creator>
		<pubDate>Fri, 28 Sep 2007 15:51:59 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116710</guid>
		<description>Tim - Hmmm...not so sure really. I mean yes, you could use the phone in this way obviously, and it may even work better than the old ways. But it&#039;s not going to work better because it&#039;s personal, right? It&#039;ll work better because it&#039;s more convenient or more efficient to redeem coupons or use loyalty cards, right?

So the Personal argument seems to me to be a red herring. 

Unless the idea is that because it&#039;s somehow personal, marketers need to approach it more cautiously than other media. I think that this is pretty suspect too. After all, spam is spam and I can&#039;t see people getting more upset by getting it on their mobile than on their PC.

Russell</description>
		<content:encoded><![CDATA[<p>Tim &#8211; Hmmm&#8230;not so sure really. I mean yes, you could use the phone in this way obviously, and it may even work better than the old ways. But it&#8217;s not going to work better because it&#8217;s personal, right? It&#8217;ll work better because it&#8217;s more convenient or more efficient to redeem coupons or use loyalty cards, right?</p>
<p>So the Personal argument seems to me to be a red herring. </p>
<p>Unless the idea is that because it&#8217;s somehow personal, marketers need to approach it more cautiously than other media. I think that this is pretty suspect too. After all, spam is spam and I can&#8217;t see people getting more upset by getting it on their mobile than on their PC.</p>
<p>Russell</p>
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		<title>By: Tim Meyer</title>
		<link>http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/comment-page-1/#comment-116705</link>
		<dc:creator>Tim Meyer</dc:creator>
		<pubDate>Fri, 28 Sep 2007 13:27:35 +0000</pubDate>
		<guid isPermaLink="false">http://mobhappy.com/blog1/2007/09/28/is-the-mobile-a-personal-medium/#comment-116705</guid>
		<description>I think you put a narrow frame around personal medium. If you broaden it to include the ability to save coupons and have easy to use loyalty cards (perhaps through NFC) then your connection to the medium is much more than a PC. Just look at how many people carry supermarket and department store loyalty cards.</description>
		<content:encoded><![CDATA[<p>I think you put a narrow frame around personal medium. If you broaden it to include the ability to save coupons and have easy to use loyalty cards (perhaps through NFC) then your connection to the medium is much more than a PC. Just look at how many people carry supermarket and department store loyalty cards.</p>
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