Bluetooth Marketing Revisited

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Back in August, I wrote a post about Hypertag setting up a network of net-connected Bluetooth units around London for marketers to use. I thought it was an interesting idea, but some other people, like Tom Hume, didn’t really agree (though I take some pride in being able to get coffee to shoot out his nose).

The crux of Tom’s argument was basically that usability and user experience was really poor, for a variety of reasons. And, I’ve got to admit — he’s right. I ran into a Bluetooth-equipped poster in the subway here in London and tried it out. I had to add “Whistler” (the name of the resort being promoted) to the Bluetooth name of my device to opt in, and as soon as I did, I got a Bluetooth message. It was an animated GIF telling me I hadn’t won a free trip, but to visit their web site or something.

Obviously changing the Bluetooth name acts as an opt-in mechanism. That’s great, better than bluespamming everybody on the platform. Making the change wasn’t too difficult, but then again, I’m used to doing this sort of thing. As Tom suggests, asking average users to do this is a stretch. Never fear, though — the poster provides helpful instructions:

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Do they really expect people to do all that? Somebody must be having a laugh with the “(Yes, it’s that easy.)” bit just above it, because that really isn’t easy at all. It’s stupidly difficult, as Tom pointed out.

[tags] mobile, mobile marketing, bluetooth[/tags]

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  • Opt-in is a great idea. Changing names is rather tiresome. SMS doesn't help in identifying users by Bluetooth - it is a technological limitation. A good solution we've come up with at TeriMobile is initialising communication by sending a Bluetooth message (a photo of a poster, or a barcode etc). This also goes in line with the location based concept.
  • I live in London and came across one of these Hypertag Bluetooth terminals in a bar. It was promoting a new TV channel. As someone who is very interested in mobile and digital marketing I stood there for 3 or 4 minutes trying to make it work.

    Eventually it did and the "exciting content" I was promised turned out to be a static wallpaper.

    Great idea, but poorly executed which leads to a poor user experience.

    Steve
    http://openhouse.typepad.com
  • Wow. That is marketing madness gone seriously awry. I'm astounded.

    Wouldn't saying "visit whistler.mobi [or sonething] using your phone's browser" be a little easier? Just a thought...
  • I figure using infrared didn't require at all as much work, but not all (very few actually) phones have infrared activated by default.

    An easier description would be:

    "Send an empty SMS to nnnnn, and we'll tell you if you've won a free trip to Whistler."

    That way the company would also capture the phone number of the user.

    Of course sending back an SMS costs in certain areas of the world, but if the ad is targeted that's probably not an issue.
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