With great change comes great opportunity (as Superman surely meant to say) and one of those opportunities is in tools to help people create mobile websites. One one level, these might be free or low cost offerings aimed at ordinary people who want to get a home page up quickly and easily - a kind of Geocities for the web, if you can remember how that originally exploded.
At the other end, there’s corporate offerings for a more flexible and sophisticated approach, if you have access to your own designers, more time and a little more budget.
I’ll be exploring a couple of these corporate solutions in the next few weeks, but let’s start off with Pocket Portal from Amplefuture, which has just won the NMA Effectiveness Awards in the travel category for their campaign for BA.
Pocket Portal’s approach is to go down the Java portal route, which users download to their phone - or an “interactive mini-website” on their mobile, as they call it. The great thing about this, is that it results in a far more sophisticated user experience than can be delivered over WAP or XHTML. Any necessary live interactivity, is over the web, but much of the navigation is instant, as it’s already sitting on your phone.
The downside of Java portals is the whole porting issue of the app once it’s written and the optimisation for all makes and models of phones. This normally makes it a very time consuming, expensive and frustrating exercise for one company to implement. However, Pocket Portal does all of this within the tool, making it pretty simple to use. And at £299 ($564) a month, it’s a very cost-effective corporate solution.
According to the NMA Awards, the BA campaign, which was a download around the theme of “hidden London” and which was constantly updated with new content, achieved some impressive results:
The mobile application generated 4,000 downloads over a three-month period and the London is Closer site had over 200,000 visits from the online campaign. To date the campaign has generated £2.26m of revenue for BA. Results tracked by DoubleClick showed over 35m impressions delivered and 650,000 clicks recorded.
Originally planned for five markets, the success of the campaign saw it stretched across nine with an average cost per sale of £31 and average sale value of £204. The campaign generated an ROI of £5.46 for every media £1 invested, according to DoubleClick.Clearly
Clearly, not many brands can afford £31 cost per sale, but this would fall dramatically if the supporting media was scaled back and as people get more used to downloading this type of content to phones.
I’m intrigued as to why none of the big content players haven’t used Java portals to merchandise and sell their constantly updated products. It seems to me that once you have got the user to download the app to their phone, it stands a good chance of being able to switch the user into a loyalty pattern that the industry misses, outside the subscription models that many users are quite suspicous of these days.
So, Pocket Portal is a very nice alternative to your standard WAP portal and if you’re considering building a wapsite, this should be on your short list of possible executions.







These numbers are really strange…Is it cost per sales on mobiles? It seems that revenue came only from DoubleClick, so from online clicks, right? There is a mix between web numbers, mobile numbers, etc….
Also, 4000 download is a small result in my view (especially regarding the total number of visitor on the web site).
Well if by recently you mean June 1st (http://www.nmaawards.co.uk) they certainly did win the award. Although quite how I really don’t know as I’ve tried to get the app to run on a range of handsets and it simply didn’t work.
I’m glad someone prompted me to reread this post - Thomas is exactly right, the numbers are not clear in this context. My understanding is that the only mobile stat quoted there is the 4000 downloads - which I view as not surprising but not stellar either. All the financial returns appear to come from the website, mobile is just an add-on (and I’d agree with Anon, a poorly executed add-on in this particular case).
J2ME ’sites’ have a few very nice qualities - like the potential for greatly improved user experience and branding - but they also have a lot of downsides. You can’t, for example, link out or display adverts that generate clickthroughs because the clicks don’t go anywhere - you can platformRequest out of the app on some MIDP2 devices but it’s hardly a good experience and a lot of handsets can’t cope. As always you need to weigh the medium against the aims of the campaign and the target market; for some types of information, the J2ME approach will often be a worse experience than a conventional XHTML/WAP site.
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