http://mobhappy.com/blog1/2006/02/17/snapin-winner-of-the-buckley-3gsm-award/ Russell Buckley and Carlo Longino on mobile technology. Wed, 10 Mar 2010 15:31:40 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://mobhappy.com/blog1/2006/02/17/snapin-winner-of-the-buckley-3gsm-award/comment-page-1/#comment-31430 CTIA - If Carriers Can Have The Equivalent Of Pop-Ups On A Device, Can They Be Trusted To Use Them Responsibly? at MobHappy Thu, 21 Sep 2006 12:56:09 +0000 http://mobhappy.com/blog1/2006/02/17/snapin-winner-of-the-buckley-3gsm-award/#comment-31430 [...] At CTIA last week, I met with a company called SNAPin, which makes a particularly interesting kind of customer-service software. Russell met with them at 3GSM, and like him, I came away pretty impressed. SNAPin software, once installed on compatible handsets (S60 and Windows Mobile at the moment), delivers context-relevant messages and content to users to help the user experience and aid in customer service, as well as to automatically perform service tasks on user devices. For instance, it can automatically adapt APN or other data settings when a user roams, or self-correct broken settings. It can intercept customer-service calls and present users with common call topics, like the ability to check their bill. [...] [...] At CTIA last week, I met with a company called SNAPin, which makes a particularly interesting kind of customer-service software. Russell met with them at 3GSM, and like him, I came away pretty impressed. SNAPin software, once installed on compatible handsets (S60 and Windows Mobile at the moment), delivers context-relevant messages and content to users to help the user experience and aid in customer service, as well as to automatically perform service tasks on user devices. For instance, it can automatically adapt APN or other data settings when a user roams, or self-correct broken settings. It can intercept customer-service calls and present users with common call topics, like the ability to check their bill. [...]

]]> http://mobhappy.com/blog1/2006/02/17/snapin-winner-of-the-buckley-3gsm-award/comment-page-1/#comment-1955 Nancy Benovich Gilby Tue, 28 Feb 2006 00:24:38 +0000 http://mobhappy.com/blog1/2006/02/17/snapin-winner-of-the-buckley-3gsm-award/#comment-1955 A very good choice indeed. Thank you for the thorough write-up for those of us that weren't there to see it first hand. A very good choice indeed. Thank you for the thorough write-up for those of us that weren’t there to see it first hand.

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