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3GSM - ShoZu: It’s All About The User Experience

Posted by Carlo Longino on 02.16.06 | 8 Comments

ShoZu is a pretty fine photo-sharing application, and an even more exciting service. It’s a consumer application that’s risen from the operator-licensed Cognima Snap (see our previous posts on it for background), and has been received very enthusiastically — so much so that Cognima has stopped licensing Snap and only servicing existing deployments in order to devote the bulk of its resources to ShoZu.

What makes ShoZu so great is its user experience. It does as advertised — it puts your cameraphone photos onto various photo hosting or blogging sites — but it does it simply and easily, and has some other nice features like contacts backup and downloading. The smartphone versions are pretty fantastic, and the Java version works well too. Of course, it doesn’t hurt that it’s free, either.

In choosing to focus on ShoZu, Cognima has made some big changes to its business model. It’s no longer licensing Snap to carriers on a white-label basis, but one of its revenue streams is to do carrier deals for co-branded versions of ShoZu, and it’s also working on deals with handset manufacturers to embed ShoZu in their handsets (an additional revenue stream is affiliate deals with the Web partners to which users can upload their content).

It’s also got media deals going, including a recent one with Warner Music. The first thing it’s doing with them is to provide a video blog for the band The Veronicas, where they’re vlogging concerts and events around the launch of their album. We’ve posted before about similar moblogs moblogUK has done with popular beat combo Maximo Park, as well as more recently with Goldfrapp, so the musician moblog looks like a growing trend. It makes sense as it offers artists an easy and immediate way to communicate with their fans as well as build a community around them. ShoZu also got Howard Stern and his crew to document his switch from terrestrial radio to satellite in the US, which was quite a coup.

With its carrier and handset deals, ShoZu will add premium services that will presumably be paid either by users or by its partners. The company’s committed to its free services remaining free, with the exception of the contacts actions, for which it may charge later. But that doesn’t mean the features will stop coming: the company is now on a 6-week development cycle and has plenty of things in the works, including the delivery of media like podcasts, videocasts and RSS to users’ handsets, as well as the ability to send different media to multiple or separate sites (ie multiple accounts or, say, Flickr for photos and YouTube for videos). The versions that will be embedded in handsets, though, will be native applications — they won’t just be a rebadged Java version — that will more closely approach the functionality of the smartphone versions.

As I said earlier, the company is squarely focused on the user experience. They’ve put in some really thoughtful features, for instance the ability to email photos from the service rather than from the device. If you want to email a photo that you’ve already uploaded to your host, you simply go into the ShoZu app and put in the email addresses, and the service then sends out the full version of the photo. It costs just pennies, even for multiple recipients, because the only thing that goes over the cellular network are the addresses. The actual photo itself goes from the service.

An extension of its user focus is the company’s reliance on user feedback, with many of its ideas for new features coming from user suggestions. Cognima’s CEO says they all religiously follow what people are saying about ShoZu by using things like Technorati to track blogs. You’d expect little else from a company whose main purpose is to make a great user experience of something at which operators and handset manufacturers haven’t been quite so successful, but it’s still refreshing to hear that they’re listening.

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